Understanding Delivery Lead Times at Holloways of Ludlow

At Holloways of Ludlow, we specialise in exceptional designer lighting and furniture from some of the world’s most respected brands. Many of the products we sell are crafted to order or supplied by specialist manufacturers, which means delivery times can vary depending on production schedules, materials and logistics.

To help you plan with confidence, we display an estimated delivery lead time on every product page. Below, we explain what this means and how we support you throughout your order.

What does a delivery lead time mean?

The lead time shown on a product page is an estimate, not a guaranteed delivery date. It reflects the most accurate information available to us at the time of ordering, based on supplier guidance and our experience.

Because many of our products are made especially for you, production and shipping schedules can occasionally change. For this reason, lead times should be used as a planning guide rather than a fixed promise.

Why are some lead times longer?

Many of the brands we work with produce furniture and lighting in small batches or to order, often using specialist materials and skilled craftsmanship. This is part of what makes these products special — but it can also mean:

• Production times vary

• Materials may be sourced to order

• International shipping schedules can fluctuate

Where possible, we also hold stock in our Ludlow warehouse, and these items will clearly show much shorter delivery times.

Will I be kept informed?

Yes — absolutely.

If there are any changes to your order’s estimated delivery time, we will contact you as soon as we are made aware. Our team works closely with our suppliers and monitors orders throughout the process to ensure you’re always kept up to date.

Is the lead time a guarantee?

No. Delivery lead times are advisory only and are not guaranteed delivery dates.

Placing an order with Holloways of Ludlow acknowledges that delivery estimates are indicative and may change. Customers are not entitled to cancel an order or receive a refund solely because an estimated lead time is exceeded.

What happens if there is a significant delay?

While delays are uncommon, we understand they can be frustrating.

If a delay becomes significant — typically more than four weeks beyond the original estimate — our team will review your order and discuss appropriate next steps with you. This may include goodwill gestures or other resolutions, considered on a case-by-case basis.

Why we’re transparent about lead times

We believe clear communication leads to better decisions and happier customers. Displaying lead times upfront allows you to plan your purchase with confidence, especially when ordering for a specific project or timeline.

If timing is critical, our team is always happy to advise on:

• In-stock alternatives

• Faster delivery options

• Comparable products with shorter lead times

Need help or advice?

If you have any questions about delivery timings or would like advice before placing an order, our team would be delighted to help.

Email: customer.service@hollowaysofludlow.com
Phone: 0207 602 5757