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Making a purchase

Our website has been designed to make shopping easy and secure. Our products are arranged in easily identifiable categories. All of these categories can be viewed by pressing the 'PRODUCT CATEGORIES' button on the top left-hand side of the screen. By selecting a category you will then be shown the products it contains. More detailed information is available for every product and, when you have found what you want, you can add to your shopping basket. Please note that the basket does not commit you to anything. You can edit it or empty it at any point. Once you have selected the products you want you then press ‘Continue to checkout’ and our secure checkout and payment system will then guide you through the payment process, step by step.

We accept credit card payments which are processed using a secure server - our payment processors are PayPal, one of the world’s leading online payment providers.

Payment is taken when the order is placed.

Your statutory rights are not affected.

RETURNS & Delivery

See https://www.hollowaysofludlow.com/Delivery_and_Returns

Sales & Discounts

Discounts cannot be combined. Only one promotional offer can be applied to any orders.

Brands excluded from any offer unless otherwise agreed in writing by Holloways of Ludlow: CTO Lighting, Light Point, Gubi, Moooi, Tooy, Macmaster, Bocci, Hunza, Petite Friture, Curiosa & Curiosa, Lambert & Fils & Buster + Punch, Ochre, Hikki, Another Country, Carron and d'Armes.

IMPORTANT

On receipt of your purchase it is essential that the items are thoroughly checked. Any breakages or missing items must be reported in writing to customerservice@hollowaysofludlow.com within 24 hours. We will help resolve any problems reported after this point but reserve the right to pass on any associated costs.

Are light bulbs supplied with our light fittings?
Lighting does not include bulb(s) unless the listing contains the words "bulb included".

Sale, clearance & ex-display items
Sale and clearance items are sold as new, unless otherwise stated. However, original packaging might be damaged or missing and the item might be discontinued so please contact us should you need extra ones to match in the future.

Ex-display items are sold as seen. Ex-display items, whilst always in good condition, might show some signs of wear and tear from use in our showrooms. These might include small marks, scratches or other small blemishes. If you are unsure we recommend that you visit the relevant showroom before purchasing. Ex-display items are non-returnable.

Radiator deliveries
All radiator deliveries are booked in advance with the customer. We cannot give a time of delivery and our haulage company will only deliver to kerbside or as near to your front door as possible. We are afraid that hauliers are not insured to carry goods into customers' homes. Please ensure that there are some strong helpers available on the day of delivery! Radiators do not qualify for our free delivery offer.

VAT
All of the product prices on this site include VAT at the standard rate of 20%.

Credit card security
Your credit or debit credit card number will be encrypted when you place your order. All financial transactions via our website are handled directly by our payment service providers, Paypal. Card details are not held in clear text on our website and are not stored by us on any machine connected to the Internet.

Please don't email us your credit card number as part of general correspondence - it's not really safe to do so.

Faulty goods & product issues
We pride ourselves on the quality of the goods we supply and guarantee to replace or refund any goods that are found to be faulty or not fit for purpose. However, our liability is limited to the value of the purchased goods and we accept no responsibility for ANY costs associated with the supply of faulty goods.

Other product issues such as compatibility between light fittings, bulbs, dimmers and home automation systems are the responsibility of the customer. It is essential that your electrician or other qualified on-site professional is able to sign-off the specification of supplied items and to establish their compatibilty. We will provide all technical information needed but cannot accept responsibility for the compatibility of components within a system that was not supplied in its entirety by Holloways of Ludlow.

Guarantee
All of our products are covered by a minimum of a one year guarantee where the items supplied are found to be faulty or not fit for purpose. Many of our items have longer guarantees where the manufacturer offers longer terms.

Complaints procedure
We are consumers too! We respect your rights as a consumer and aim to do everything in our power to ensure that you have an enjoyable experience dealing with us.

If you have any problems or criticisms please feel email customerservice@hollowaysofludlow.com

We do our best to respond to all complaints as soon as we receive them and should be able to resolve them within a few days. We'll guarantee to respond to you within five working days and to keep you fully and regularly informed until your complaint is resolved.

We have told our local Trading Standards Office what we are doing and have taken their advice on several issues. In the very unlikely event that you have a dispute or problem with Holloways of Ludlow that you can't resolve, feel free to contact Shrewsbury Trading Standards office. Our business is located 'on their patch'.

Trading Standards,
Shropshire County Council,
The Limes, Belle Vue Road,
Shrewsbury,
Shropshire
SY3 7LQ

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